Terms of Service

Welcome to Xnowé! By accessing or using our website and services, you agree to the following Terms of Service. Please read them carefully before making any purchase or using our membership program.

1. Introduction

These Terms of Service (“Terms”) govern your use of the Xnowé website, membership program, and all related services.
By using our website, you agree to comply with these Terms and our Privacy Policy.


2. Eligibility & Account

  • You must be at least 18 years old or have parental/guardian consent to use our services.

  • You are responsible for providing accurate information and keeping your account details secure.

  • Xnowé reserves the right to suspend or terminate accounts that violate our policies.


3. Membership & Rewards

  • Membership is free and open to all registered users.

  • Points, vouchers, and tier benefits are non-transferable, non-exchangeable for cash, and subject to availability.

  • Xnowé reserves the right to modify or terminate the membership program at any time.


4. Orders & Payments

  • All prices are listed in Malaysian Ringgit (RM).

  • Payment must be completed at checkout through the available payment methods.

  • Orders are confirmed only after successful payment.


5. Shipping & Delivery

  • We aim to process and ship orders within the stated timeframe.

  • Delivery times may vary depending on your location and courier service.

  • Xnowé is not responsible for delays caused by third-party logistics providers.


6. Returns & Refunds

We want you to feel safe and confident when using Xnowé.

  • General Policy: For hygiene and safety reasons, products cannot be returned once opened, except under the conditions stated below.

  • Defective, Damaged, or Wrong Item: If you receive a defective, damaged, or incorrect product, please contact our customer service within 7 days of receiving your order.

  • Skin Sensitivity or Allergic Reactions:

    • If you experience skin sensitivity or allergic reactions after using our product, you may request an exchange.

    • You must provide evidence (such as photos, medical note, or proof of reaction) to confirm that the issue is caused by the product.

    • Requests must be made within 15 days of receiving your order.

  • All returns must be approved by our customer service team before being sent back.

  • Refunds or replacements will be processed once the returned product has been received and verified.


7. Product Use & Disclaimer

  • All products are for external use only.

  • Please read the ingredients carefully and perform a patch test before use.

  • Xnowé is not liable for any allergic reactions or misuse of products.


8. Intellectual Property

  • All content on the Xnowé website (including text, images, and trademarks) is owned by Xnowé and may not be copied, modified, or distributed without permission.


9. Limitation of Liability

  • Xnowé shall not be held responsible for indirect, incidental, or consequential damages resulting from the use of our website or products.

  • Our liability is limited to the value of your purchase.


10. Changes to Terms

  • We may update these Terms of Service from time to time.

  • Any changes will be posted on this page with the updated effective date.


11. Contact Us

If you have any questions about these Terms, please contact us:
📧 Email: [email protected]
📍 Address: 21 JALAN HANG TUAH 28 TAMAN SKUDAI BARU 81300 SKUDAI JOHOR


✨ Thank you for choosing Xnowé. We are honored to be your skincare bestie, supporting your journey to confidence and beauty.