Privacy Policy

At Xnowé, your trust means everything to us. We are committed to protecting your personal information and ensuring that your shopping experience with us is safe, secure, and enjoyable. This Privacy Policy explains how we collect, use, and safeguard your information.


1. Information We Collect

We may collect the following information when you visit our website, register as a member, or make a purchase:

  • Personal Information: Name, email address, phone number, shipping/billing address.

  • Payment Information: Processed securely through third-party payment providers (we do not store your full card details).

  • Membership Data: Xnowé Points, vouchers, and order history.

  • Browsing Information: IP address, device type, cookies, and browsing behavior to improve your shopping experience.


2. How We Use Your Information

We use your information to:

  • Process and deliver your orders.

  • Provide membership benefits, rewards, and exclusive offers.

  • Communicate with you about promotions, new launches, and updates (only if you have opted in).

  • Improve our website, products, and customer service.

  • Ensure safety and prevent fraud.


3. Cookies & Tracking

  • Our website uses cookies to enhance your browsing experience, remember your preferences, and analyze site performance.

  • You may disable cookies in your browser settings, but some features of our website may not function properly.


4. Sharing of Information

  • We do not sell, rent, or trade your personal information to third parties.

  • We only share information with trusted service providers (e.g., payment processors, delivery partners) strictly for fulfilling your orders.

  • We may disclose information if required by law or to protect our legal rights.


5. Data Protection & Security

  • Your personal information is protected with industry-standard security measures.

  • Payments are processed through secure, encrypted gateways.

  • While we take all reasonable precautions, no method of transmission over the Internet is 100% secure.


6. Your Rights

You have the right to:

  • Access and update your personal information.

  • Request correction or deletion of your data (except where required for legal or accounting purposes).

  • Opt out of marketing emails at any time by clicking “unsubscribe” in our emails or contacting us directly.


7. Children’s Privacy

Xnowé does not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us immediately.


8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of our services means you agree to the updated policy.


9. Contact Us

If you have any questions about our Privacy Policy or how your data is handled, please contact us:
📧 Email: [email protected]
📍 Address: 21 JALAN HANG TUAH 28 TAMAN SKUDAI BARU 81300 SKUDAI JOHOR


✨ At Xnowé, we believe beauty starts with trust. Your privacy is our priority, and we are here to safeguard your journey to healthy, radiant skin.